Pot Black

1. Information We Collect

a. Personal Information

We may collect the following:

• Name
• Phone number
• Profile information (if provided)

b. Booking & Usage Data

• Table bookings and session history
• Time, duration, and booking preferences
• Scores, frames, breaks, and match statistics
• App usage activity

c. Device & Technical Information

• IP address
• Device type and OS version
• App crash logs and performance data

d. Payment Information

• Payments are processed via third-party payment gateways (Razorpay)
• We do not store card details, UPI PINs, or bank credentials

2. How We Use Your Information

We use your information to:

• Provide and manage table bookings
• Confirm reservations and send notifications
• Track scores, maintain leaderboards, and calculate player ratings
• Process payments and maintain your financial ledger
• Improve app functionality and performance
• Provide customer support
• Prevent fraud and misuse

3. Data Sharing and Disclosure

We do not sell your personal data.

We may share your data with:

• Payment service providers — to process transactions (Razorpay)
• Cloud hosting providers — for secure data storage
• Notification services — Firebase (FCM) for push notifications, WhatsApp Business API, and SMS providers for opted-in communications
• Analytics providers — to improve app performance (Firebase)
• Parlour staff — captains and administrators can view session data, booking information, and ledger balances relevant to parlour operations
• Other players — your name, rating, and game statistics may be visible on leaderboards and in open match listings
• Legal authorities — if required by law

4. Data Retention

We retain your information:

• As long as your account is active
• Or as required for legal and operational purposes

Game history and ledger records are retained for accounting and audit purposes even after account deletion. Personal identifiers (name, phone number) are anonymised upon account deletion.

You can request deletion at any time from the Profile screen in the app.

5. Your Rights

You have the right to:

• Access your data through the App
• Correct inaccurate information via your profile
• Request deletion of your data from the Profile screen
• Opt-out of WhatsApp and SMS notifications from your preferences

To make a request, contact us at: wahab@waioz.com

6. Data Security

We implement reasonable security measures to protect your data, including encrypted passwords, secure authentication with token rotation, and HTTPS encryption for all data in transit.

However, no system is completely secure. We cannot guarantee absolute security.

7. Children's Privacy

Our app is not intended for children under 13 years of age, and we do not knowingly collect their data.

8. Third-Party Services

Our app may use third-party services such as:

• Payment gateways (Razorpay)
• Analytics and notifications (Firebase, Google Analytics)
• Communication (WhatsApp Business API, Fast2SMS)

These services have their own privacy policies.

9. Permissions Used

Our app may request the following permissions:

• Internet Access — required for bookings and app functionality
• Phone Number Access — for login and booking confirmation
• Notifications — to send booking updates, session alerts, and match reminders

We only use permissions necessary for core functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected with an updated "Last updated" date at the top of this page.

11. Contact Information

For any questions or concerns:

Email: wahab@waioz.com